If you are returning or exchanging your item because the order is wrong or the product is damaged, you have 90 days from the date you received your item to return the product to Robert and Sons.
Products covered under warranty can only be replaced or repaired, not refunded.

If your order arrived damaged, please contact our customer service team immediately. They will assist you in resolving the issue and arranging a replacement or refund.

Yes, we offer gift cards that can be purchased and used on our website. They make great gifts for friends and family.

You can contact our friendly customer service team by phone, email, or live chat. Our contact details can be found here for each branch.

Yes, we occasionally offer discounts and promotions. You can stay updated on our latest discounts by subscribing to our newsletter or following us on social media.

If your order has not been shipped yet, you may be able to change the size or color of a product. Please contact our customer service team as soon as possible to request a change.

If you are returning or exchanging your item because the order is wrong or the product is damaged, robertandsonsoptical.com will provide you with free return delivery
charge. If you are returning or exchanging your item because of size, fit, color, or some other personal preference, then you will be responsible for paying the cost of delivering your item back to us.

Yes, creating an account allows you to save your prescription information and other preferences that can make shopping on robertandsonsoptical.com quicker and more convenient in the future.

One of our sales associate will personally call you if they notice a problem with your order, such as an expired or incorrectly entered prescription, to see how you would like to handle the issue.

You should have received a copy of your order receipt at the email address used to place your order. However, if you didn't or you need another copy, log in to your account and click on order history. This page will show you all the previous orders placed with us.

Yes, you can purchase frames only without lenses. If you decide you would like to purchase lenses later, you can send your frames back to us and we will add prescription lenses to them.

You may be able to find your size numbers printed on the inside of your current eyeglass or call our expert Client Services Executive on +233 50 151 9111 if you need additional help.

Our Virtual Try On can help you determine what style of frames will work best with your facial features. Our expert sales associate are always available via phone to make recommendations regarding frame shapes, styles, and colors.

Yes! We offer a wide variety of repair services. Visit our showroom or call us for more information. Don't throw it out! Repair it.

The ideal material for your lenses depends on your prescription.
• Plastic lenses are recommended for light prescriptions, ranging from no correction to +/-1.75.
• Polycarbonate lenses are 30% thinner and lighter than plastic and recommended for people with prescriptions ranging from +/- 2.00 to +/-4.00. Polycarbonate is also recommended for children under 18 years of age and anyone who has an active lifestyle, due to its impact-resistance. Rimless and semi-rimless frames also work best with polycarbonate lenses.
• 1.67 Hi-Index lenses are 45% thinner than plastic lenses and help reduce the distortion of your eyes that people see when they look at you through your glasses. This lens material is recommended for people with prescriptions of +/- 2.00 and greater.

All of our lenses come with a scratch-resistant coating, UV protection. Premium features can be added to your lenses if you choose the premium lens options.

• UV Protection is a clear coating that blocks the sun's harmful UV rays from reaching your eyes. UV protection is so important that we automatically include it with your order.
• Anti-Reflective (AR) coating eliminates the glare on the front and back of your lenses. AR is a must-have on any pair of Rx glasses, since it reduces eye strain and has easy to clean (super hydrophobic) properties.
• Digital Light Protection is a precision engineered lens coating that can deflect a significant portion of harmful blue/violet light, leaving your eyes fresh, even after a long day at the office in front of a screen.
• Transitions Lenses automatically lighten and darken to adjust to outdoor light conditions. This option is ideal for people who do not want to constantly switch back and forth between their prescription eyeglasses and prescription sunglasses.

Bifocal lenses offers two different viewing zones: the top part of the lens is for distance (i.e. to help you see things far away) and the lower part for the lens is for reading (i.e. to help you see things up close). The viewing zones of bi-focal lenses are divided by a visible line.

Progressive lenses are essentially no-line bi-focal. But instead of offering just two different viewing zones (near and far vision), progressive lenses offer many different focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive lenses provide much more natural vision and are typically recommended over bi-focal lenses.

Yes, robertandsonsoptical.com will allow you to purchase prescription lenses only. However, you must send us your eyeglass or frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame.

Yes, robertandsonsoptical.com can replace the prescription lenses in your current frame. However, you must send us your eyeglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame.

Computer monitors emit levels of radiation that are considerably lower than the maximum allowed for safety.

On average it takes about one week for your eyeglasses to be ready for pickup. Although for single vision orders we do offer 24 hour service. Occasionally we can rush progressives to only a three day waiting time.

Yes, robertandsonsoptical.com is an out-of-network provider for most insurance plans. Once you've placed your order, you can submit your prescription eyewear or contact lens purchase for reimbursement through your vision insurance provider.

We accept insurance from the following providers:

• Phoenix Health Insurance
• Nationwide Medical Insurance
• Glico Healthcare
• Apex Health Insurance
• Premier Health Insurance
• Acacia Health Insurance
• Metropolitan Health Insurance
• GAB Health Insurance Company Limited (GHIC)
• Equity Health Insurance
• Vitality Health Insurance
• Ace Medical Insurance

robertandsonsoptical.com accepts all major credit and debit cards, including Visa, MasterCard, and MTN MoMo /Vodafone cash/Airtel Tigo Money.

robertandsonsoptical.com uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database. We do not store any of your private/payment information on our servers after your transaction has been completed.

Yes, we deliver products in the sub region.

Single-vision means that you are either near sighted or far sighted, but not both (as is the case with people who need bi-focal or progressive lenses). Single-vision is the term used to refer to corrective prescription lenses that do not have multiple viewing zones, like bi-focal and progressives do.

Pupillary distance (PD) is simply the distance (in millimeters) between the centers of your pupils. PD is important because it helps our lab figure out where the optical center of your lenses should be.

In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered.

Our frame and lens warranties cover products for from the date you received them and last for 90 days.

We pride ourselves on quality, so we want your lenses to provide you with such crystal clear vision that you forget you are even wearing glasses. If you find your prescription lenses are anything less than perfect, we will remake your lenses in the same frame absolutely free.

And if your doctor makes any changes to your prescription within 90 days of you receiving your order, we will make new lenses for your same frames for free.

You will receive an email at the address you provided to inform you that your item is on back order. You will also receive a call from our customer service department to ask you how you would like to proceed with your order.

• Clean your glasses by using water with liquid soap.
• Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.
• A soft toothbrush can be used to wash away any grime around the nose pads. Be careful not to accidentally scuff the lens.
• Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses.

How to care for your eyewear:
• Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.
• Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.
• When not using your glasses, keep them in a case to avoid scratches.

Before delivering your glasses to you, we will adjust them based on standard fit. If you require further adjustments, we encourage you to visit any of our branches. Our sales Associate will adjust your glasses free of charge, as courtesy.

We do not recommend adjusting your glasses yourself, as excessive force or bending can break the frames or lenses.

If you have questions or concerns about your order or the products on the robertandsonsoptical.com website, please call our customer service executives on +233 50 151 9111

You may place an order on the robertandsonsoptical.com website at any day or time throughout the year. However, our customer service department can be reached on +233 50 151 9111 and during the business hours listed below.
• Monday- Friday: 7:0 a.m.– 6 p.m. ( Adabraka & Danquah Branches)
• All others, 8: am to 5 pm- Monday to Saturday
• Saturday: 9 a.m.–1 p.m.
• Sunday: Closed

Yes we have a branch in Adenta. It is located on the Hospital road in front of Hotel Joe Carl. ( Map Location: https://maps.app.goo.gl/koEhdA5UarM9D4m86 )

Here are the phone numbers of the branch.
(+233) 0303-207-060 (+233) 024-919-3178